1.7 billion dollars for a ranking
LMArena has just raised $150 million—at a valuation of $1.7 billion. The crowdsourcing platform has become the unofficial gold standard for AI rankings. But the ranking has blind spots: deep research, complex specialized tasks, and long contexts are systematically underrepresented. What you need to know about the strengths and weaknesses of the benchmark—and three concrete recommendations on how to deal with them.
Why Germans shop at Temu and Shein
4.9 percent of all German online orders go to Temu and Shein – one in twenty. The new bevh survey of 1,000 customers of these platforms reveals two realities: a quarter simply have no financial choice. Almost half are aware of the risks – and still buy. The figures show why neither moral appeals nor warnings are effective, and pose an uncomfortable question: What does German retail offer as a real alternative?
Klarna and AI customer service: Chronicle of a change in strategy
In 2024, Klarna celebrated its AI assistant, which "replaces 700 full-time employees." One year later, the fintech company is backtracking: quality issues, customer frustration, reputational risk. The case provides e-commerce decision-makers with a clear lesson—not against AI, but for the right application model.
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Are you Head of E-Commerce or responsible for the digital transformation in your organization? Then you've come to the right place! This blog aims to be the missing handbook for anyone who wants or needs to drive the change to direct-to-consumer (D2C) and e-commerce in their company.
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